Shanghai Hengyi Metal Co., Ltd. (hereinafter referred to as “Hengyi Metal”, “we”, “us” or “our”) attaches great importance to the protection of your personal information. This Privacy Policy (“Policy”) explains how we collect, use, store, disclose and protect your personal information when you access or use our website (hengyi metal, hereinafter referred to as the “Website”). By accessing or using the Website, you agree to the collection, use and disclosure of your personal information in accordance with this Policy.
We will strictly abide by applicable data protection laws and regulations (including but not limited to the Personal Information Protection Law of the People’s Republic of China, the General Data Protection Regulation (GDPR) of the European Union, etc.) to protect the security and privacy of your personal information. This Policy may be updated from time to time, and the updated Policy will be posted on the Website. Your continued access or use of the Website after the update constitutes your acceptance of the updated Policy.
Business Contact Data
We collect all business contact information submitted by visitors via emails or web forms on hengyimetal.com. Any visitor identification and contact-related data provided will be used exclusively for internal purposes by Shanghai Hengyi Metal Co., Ltd. We are committed to ensuring the security and proper use of this data, including implementing necessary technical and organizational measures such as data encryption to prevent unauthorized access, use, or disclosure. We will only retain this data for the period necessary to fulfill the purposes for which it was collected, and will properly dispose of it once the retention period expires.
Information Usage
We will only use your personally identifiable information (PII) as described below, unless you have explicitly consented to another type of use—either at the time the PII is collected from you or through another form of express consent.
1. We will use your PII to process and complete any orders you have placed, including handling order details, arranging delivery, and facilitating payment processes.
2. We will use your PII to provide the specific services you have requested, such as supplying information on steel products, quotation services, and technical support related to steel products.
3. We will use your PII to respond to any inquiries you send to us, including questions about steel product specifications, pricing, delivery terms, and other relevant business matters.
4. We may use your PII to send you occasional emails, such as newsletters, notices about our promotions, new steel product releases, and industry updates. You may withdraw your consent to receive these emails at any time in accordance with the “Opt Out/Corrections” section below.
5. We may disclose your PII if required by law or legal process, in compliance with our legal obligations under applicable data protection and other relevant laws.
6. We may disclose your PII to investigate suspected fraud, harassment, or other violations of any law, rule, or regulation, as well as violations of the website’s terms of use or policies—all to protect the legitimate rights and interests of Shanghai Hengyi Metal Co., Ltd., our visitors, and other relevant parties.
Opt Out/Corrections
Upon your request, we will: (a) correct or update your personal information; (b) cease sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You may submit these requests via the customer information section on our website, by telephone, or by emailing our Customer Support department at sales@hengyimetal.com. Please do not include your credit card number or other sensitive information in any email communications. We will respond to your request within a reasonable time frame in accordance with applicable laws to protect your legitimate rights and interests in your personal information.